Building the most exciting applications is only a benefit to GTS' clients if it can ensure the clients infrastructure is available, and operating properly.

GTS dedicated Operations Support Centre does just that. Upon commitment to an annual agreement, key monitored services are agreed and the OSC will create the monitored services.

That all important 'who do I call' is simple with our OSC. If there is a problem, our team will take and log the call, assess the defect and take the appropriate action.

As a highly proactive operation the intention is that we see the issues before the client, and the OSC calls them!

Operations Support Centre

• A dedicated team ensuring clients systems up time and efficiency
• Pro-active monitored service
• Initial point of call
• Defect triage - assessment, prioritisation and direction